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Contact LADWP Customer Service

LADWP Phone Numbers and Emails

Toll-Free Number:

  • (800) 342-5397
Call customer service
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Customer Service:

  • (866) 452-2489
    Department of Public Works (Bureau of Street Lighting)
  • (760) 873-0251
    Owens Valley Residents
  • (800) 432-7397
    TDD
  • (818) 771-2212
    Utility Service Theft/Tampering (All Areas)
  • (800) 826-6423
    Utility Service Theft/Tampering (L.A. Area Only)
  • (800) 499-8840
  • (888) 999-0477

Department Of Public Works:

  • (800) 773-2489
    Bureau of Sanitation
  • (800) 996-2489
    Department of Public Works (Bureau of Street Services)

LADWP Emails:

Jobs/ Career
Legal
Privacy Inquiries
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LADWP Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • LADWP Customer Service is rated at 3.1 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call LADWP is 8003425397. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as LADWP may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.

View full overview ›

How to Contact LADWP?

Most Popular Number:

(800) 342-5397
Total calls: 1 916 Issues resolved: 91 Last call: Dec 15, 2025

The customer service phone number for the Los Angeles Department of Water and Power (LADWP) is 1-800-342-5397. This phone line is designed to provide immediate and comprehensive support to LADWP's customers. When you call this number, you're able to connect with a customer service team who is equipped to assist with a range of issues. Customers typically call the LADWP customer service line for billing inquiries, service requests, or general questions about their accounts or the department's services.

LADWP does have 24/7 customer support, which provides assistance for any kind of emergencies and power outages. You can call at 1-800-342-5397 to get emergency assistance. Besides, for general billing and other issues, the LADWP customer support is available on weekdays from 7 AM to 7 PM. While on Sunday and other holidays, the customer support is closed, on Saturdays, the customer service number is available from 7 AM to 2 PM.

You have plenty of options to contact LADWP customer care directly - you can reach out to them through phone, online contact form, or send a mail as well. To speak with a LADWP customer service representative, dial their dedicated number at 1-800-342-5397.

Alternatively, on their official website, locate the "Contact Us" page to access their online contact form. Lastly, you can also write about your issues to LADWP’s corporate office and other departments, whose address can be found on their website.

PissedConsumer Club

Contact Information

LADWP Website:

LADWP Help Center:

Corporate Office Address:

Los Angeles Department of Water and Power
111 N. Hope Street
Los Angeles, California 90012
United States

Other Info (opening hours):

Mailing Address:

PO Box 51111

Los Angeles,CA 90051-0100


Hours:

Monday - Friday: 7:00am - 7:00pm

Saturday: 7:00am - 2:00pm

More contact details

LADWP Rating Based on 62 Reviews

Rating details

2.6
more details
Customer service
Reliability
Value for money
Billing Practices

Rating stats

Rating trend

How Good is LADWP's Customer Service?

Dwaine Npk
Dwaine Npk
Feels Disappointed | Sep 11, 2024

They are a disgrace too all therr custumers they pay the ceo over 750000 ehst is yhat all about she is way over paid for the setbive they provide i called texted and still no reponse they are worse than the cartels

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Raul Isd
Raul Isd
Feels Satisfied | Jul 21, 2024

A team with two LADWP was sent to my job site, arrived in one hour,
and helped to solve the problem in five minutes.
I am very grateful for their fast and amazing service, with a smile!
the two LADWP workers are: 1. 142R 2. 846Y
Please, let them know I am very thankful to them, and I wish for their
success and quick promotion in their career.

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Mckena Enc
Mckena Enc
Feels Neutral | Jul 12, 2024

I reached a recording and the recording told me approximately how long the power outage in our area would be.

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Makiah Efo
Makiah Efo
Feels Disappointed | Jan 20, 2024

It takes to long to get to the person you want to speak

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Tahlia Xxd
Tahlia Xxd
Feels Neutral | Dec 12, 2023

no issues. very satisfied

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Xzayvion Xss
Xzayvion Xss
Feels Satisfied | Oct 11, 2023

It was great it took over then a hour to speak to representative but I spoke too them I was please

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Summary of LADWP Customer Service Calls

2K TOTAL
CALLS
05:07 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LADWP?

Payments and Charges Question:

  • “Quiero saber porque me salio el Bill muy alto”
  • “Payment”
  • “Amount of bill owed”

Product/ Service Question:

  • “Setting up new service on October 1st”
  • “Waterc leak”
  • “Water not working.”

Staff Question:

  • “New service”
  • “Restore service”
  • “I was abused in your company vehicle by employee James Mortensen”

Request for Information Question:

  • “Question..”
  • “Electricity request”
  • “To contact LADWP about our power outage.”

Account Question:

  • “I need meters unlock”
  • “Open seperate acct.”
  • “My bank account was debited $3,516.15 on December 1 and I don't have a LADWP account.”

Activation/ Cancellation Question:

  • “Cancel service call”
  • “Cancel service”
  • “Cancel my service”

Return/ Replace Question:

  • “Change panel location and upgrade”
  • “Electrical equipment, unsafe, and need to be replaced.”
  • “Change of address”

Shipping and Delivery Question:

  • “I didn't get a bill”
  • “I haven't received the bill”
  • “Did not receive electric statement”

Website/ Application Question:

  • “I need the water cut off to install a tankless heater . My plumber is in the property”
  • “Instalar por primera vez”
  • “Low income application”

Refund Question:

  • “Refund check”

Employment Question:

  • “Employment”
  • “Job search”
  • “You guys aren't doing your job”

Cards Question:

  • “Correct credit card #”
  • “Credit card update”

Other Question:

  • “Large items pickup”
  • “Past tenant was allowed to live in my rental property without LADW cutting off her power. I lost lots of money because she didn’t pay me her rent money. I need power put in my name because I am going to sell property. The address is 2335 Stanley Hi”
  • “New spot for electric panel”

Compare LADWP Customer Service To

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