Usiel Ltj

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Verified Reviewer
| map-marker Chula Vista, California

Need to discontinue all Water and Electric at 149 East 101 Street I have the documentation the letter from Court I have a new owner thank you

LADWP - Need to discontinue all Water and Electric at 149 East 101 Street I have the...
LADWP - Need to discontinue all Water and Electric at 149 East 101 Street I... - Image 2

I am the new owner at 149 East 101 Street Los Angeles California I like for all the electricity and wanted to be turned off at this time

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Usiel Ltj

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Verified Reviewer
| map-marker Chula Vista, California

Discontinue lights gas water and Power. I am a new owner my name is Regina Taylor and I have some squatters in the house and I need to get them out because they are selling drugs in the house I have p

LADWP - Discontinue lights gas water and Power. I am a new owner my name is Regina Taylor...
LADWP - Discontinue lights gas water and Power. I am a new owner my name is... - Image 2

I have been the owner of this house and I have sweaters in the house that I like for all the power electricity the water and gas to be discontinued or cut off as soon as the people in the house are selling drugs out of this house and the power need to be turned off like ASAP in the house are selling drugs

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Usiel Ltj

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Verified Reviewer
| map-marker Chula Vista, California

I need to disconnect Water and Power and Gas at 149 East 101 Street I just bought the place and I have some Riff Raff in the place can get them to move I send you documentation and I want to know how

LADWP - I need to disconnect Water and Power and Gas at 149 East 101 Street I just bought...

149 East 101 Street Los Angeles California I need the discontinue the gas and water electricity I am the new owner and I need people that's living there to move out they have no reason to be there they are Riff Raff and I send a documentation that I need the electricity and gas and water turned off where do I go from now

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Ameriah Efg
map-marker Columbus, Ohio

There computers are down.

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I waited for 15 mins for the representative to tell me their system was down and to go online to put in a request. Everybody doesn't have a computer available for use. She said that they are busy on Mondays.

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User's recommendation: Pray

Resolved
Razmik B

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Verified Reviewer

Resolved: Meter Spotting

I requested a Meter Spot for my attached garage Conversion to ADU through LADWP online services on April 16th 2024.On that request I provided any information they needed.waited for more than days thinking everything is on the roll and they would contact and give me a schedule for meter spot.when I called customer service they said we sent an email on April26 asking plans and amount of KW needed, I didnt receive that email till May 31, I got the email, so I sent my contact information and whatever other informations like single family home and ADU location plan showing nearby power pole and vault and a schedule of power needed for ADU appliances in Kw as well on same day.I really appreciate if you consider my situation when my all electric work has been done by contractor and waiting for Meter Installation and LADBS inspection.

Thank you

Razmik Babakhani

Address 8100 Brownstone St,Sunland,CA91040

Phone # 818281****

Work request # 271****

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Preferred solution: Meter Spot

User's recommendation: Sometimes emails won’t be received so they should call or leave messages

Anonymous
map-marker New York, New York

Bill issues

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I need to speak to someone about my bill. My bill is too high.

Please call me. Thanks I dont know what else to say except that I need to speak to a professional about my bill.

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Anonymous
map-marker San Pedro, California

Failed to pickup black waste container.

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My waste containers were at the curb timely. When I returned home I saw that the black waste container had not been emptied.

I also notice that someone had parked in front of my house and their vehicle was very close to the black waste container. Im not sure if this is why they fail to collect my trash. There was no note on my can as to the reason for this failure.. I have no control over where or how people park their vehicles.

If this posed a problem, I wouldve expected the waste collector to exit the truck to move my can to a position where they could empty it.

Now I may be required to wait several days to have my waste can emptied that does not seem to be a fair process. I am very disappointed.

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Btissame L Gez

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Verified Reviewer

No answer to my message

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Original review updated Apr 07, 2024

I didnt receive any answers to my question. I will send them again a message.

I am now living abroad, so it is impossible for me to go there in their office.

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Loss:
$166

Preferred solution: Full refund

Xiomara M Gmr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Los Angeles, California

High bill

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LADWP - High bill
Original review updated Dec 23, 2023

This isn't the first time I have received a high bill which I know is wrong. My bill usually comes out between $40-$45 but now it's $72!

In the past,when they have made this mistake,they have given me credit but why does this keep happening? Is the person reading "my" meter or isn't paying attention to the correct numbers? I'm just getting tired of these mistakes.

Please pay attention to avoid getting me all stressed out over someone else's mistakes. Thank you.

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User's recommendation: Keep a record of your bills

Anonymous
map-marker Los Angeles, California

Billing

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I was in a coma for 6 months and I lost my job and my will to live I fell behind on my bills because I was hospitalized for so long that I was not able to pay for my bills and my representative Mellisa was so kind and helpful to answer my questions I felt so grateful for her support I cried and she said that she would be able to help me out with the billing I appreciated her and her kindness she said she was going to help me with my bills I pray that she and her family is doing well and I will pray that she is a woman of her word and god bless her and her family for her support she truly deserves it and all of her family too may god bless her and words were so comforting that she brought tears to my eyes when I hung up I couldnt believe how beautiful she is and compassionate to save me this is a wonderful woman who has a beautiful heart and I hope that I can speak to her again soon I just cant wait to hear from her again and Im sure she will be able to help another person out like me

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Jenny C Sfv

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Verified Reviewer
| map-marker Los Angeles, California

Customer Service

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Updated by user Dec 05, 2023

They need to hire more customer service reps. I was on hold for over 45 minutes

Original review Dec 04, 2023

I was on hold with customer service for over 45 minutes. Thats too long. They need to hire more people

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Cons:
  • I lost time which is more valuable than money

Preferred solution: I would like for DWP TO HIRE MORE PEOPLE TO WORK CUSTOMER SERVICE

Milka T Wlm
map-marker Mount Pleasant, South Carolina

Want to talk to Sherry regarding my bill

Hi Sherry

This is Milka Tolj

I have been very Ill hospitalized and was not able to make payments.

They found 2 Aneurysms in my body

One in the Braine and one between aorta and the heart

I am thinking to go have surgery in mean while I am willing to start making payments $100 starting January 1st 2024

Please try to understand my situation and let me know if you can have another contract starting January first

Thank you very much and I am very sorry that I have health problem.

Send me e mail or text message.

My phone number is

626731****

E mail: toljmilka@***o com

Thank you

Milka Tolj

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Augusto P Qdd

Date of light pole replacement

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My address is

20469 Celtic St., Chatsworth CA 91311

Last year in July a trash truck bumped into a light post on my front yard and a year being gone and the post has not being replaced

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james s Fvt

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Verified Reviewer

Appointments are B*LLSHIT!!

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Zero stars if possible. Can these *** make it any harder to pay your bill by appointment?

If you call them they dont answer and claim to respond within 24 hours. You go to their website but its impossible to find the area to make appointments even using the site map! I *** hate endless runaround! Just as useless as ALL city run services and programs!!

I wish I could sit around and get paid to do NOTHING!

Like all city workers from housing services to construction workers. WHAT A JOKE!!!

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Preferred solution: Apology

Alex F Oao

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Verified Reviewer

Life support equipment discount/EZ-Save

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Hello my name is Alex F. I called This morning on the 25th of September and spoke to Steve from team 16.

I just want to say that I am unfortunately a disabled person and was slow in speech to answer back to Steve the representative. I want to note that he was simply amazing in the way he handled the call. He didn't rush me and was very understanding, and took the time to listen to my questions and gave me multiple answers to help me out with my situation. I know that a lot of times reps get bad raps but we have to understand it's not their fault all the time.

I followed up by speaking to Steve's supervisor Ivan who is equally nice. I asked him to please give Steve from team 16 the act lights that he deserves for being an outstanding representative of the DWP.

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Preferred solution: Price reduction

Wessley Iqc

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Verified Reviewer
| map-marker Providence, Rhode Island

Electric issues

Because of a meter mix up and to find out they're switched to the opposite apartment 340 for example is hooked to 342's meter so when I paid $340 account I was actually paying 342's account

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User's recommendation: Don't know at this point I'm confused don't know what bill to pay and which one not to

About

Summary

LADWP stands for Los Angeles Department of Water and Power. David Wright is the General Manager of the company who runs LADWP with 6 other managing team members. Los Angeles Department of Water and Power employs close to 9000 associates. The LA based company collaborates with residential and commercial property owners as well as has b2b clients. LADWP was created in 1902 and has been the largest power and water utility in the country offering electricity and water to millions of businesses and families. Save Energy LA and Save the Drop are campaigns by LADWP aiming to encourage people to use energy and water more efficiently.

LADWP reviews and complaints

LADWP is ranked 102 out of 2135 in Utility category

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