LADWP
LADWP Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LADWP has 2.6 star rating based on 62 customer reviews. Consumers are mostly neutral.
41% of users would likely recommend LADWP to a friend or colleague.
- Rating Distribution
Pros: For the most part it works, Customer service, Dont have any.
Cons: Brush me off, Not transparent about where the money goes, Prices are high.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LADWP has 2.6 star rating based on 62 customer reviews. Consumers are mostly neutral.
41% of users would likely recommend LADWP to a friend or colleague.
- Rating Distribution
Pros: For the most part it works, Customer service, Dont have any.
Cons: Brush me off, Not transparent about where the money goes, Prices are high.Recent recommendations regarding this business are as follows: "If at all possible, avoid using LEDWP", "Pray", "Sometimes emails won’t be received so they should call or leave messages", "Keep a record of your bills", "Don't know at this point I'm confused don't know what bill to pay and which one not to".
Most users want LADWP to offer a solution to their issues.
Review authors value the most Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top LADWP Reviews
"Service"
On Christmas morning around 4 am, the power went out. It was very disturbing. I called 311. They texted me to call LADPW. I spoke to a very courteous gentleman...
"My bill went from an average of about $55/mo to $189/mo. Why???? can you pinpoint the days and times my useage increased so rapidly."
my bill went from about a monthly bill of $55.oo to $189.oo. WHY??? THIS IS A COMPLETE SHOCK!!! Time of day and average load. this bill was a total shock!!!...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
300% pruce increase month to month
From April to May my bill went from $50.00/month to $189.00/ month. Do you see why I was surprised when I looked up my bill online?
I would like an answer to my question, not a snide comment.
until this last billing period LADWP a great provider. THANK YOU FOR YOUR ATTENTION and after your next e-mail I will write a review.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy bill went from an average of about $55/mo to $189/mo. Why???? can you pinpoint the days and times my useage increased so rapidly.
my bill went from about a monthly bill of $55.oo to $189.oo. WHY???
THIS IS A COMPLETE SHOCK!!! Time of day and average load.
this bill was a total shock!!!
Please. could this be a mistake and let me know before my due date?
Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
On Christmas morning around 4 am, the power went out. It was very disturbing.
I called 311. They texted me to call LADPW. I spoke to a very courteous gentleman who told me exactly what was happening and what to expect. I also followed through online using the interactive map.
As advised, the power outage was fixed in the area in about one hour. I consider this to be excellent service! To actually speak to a human on Christmas morning and to be reassured by him was a wonderful feeling. I'm very impressed.
This is the second time (during spring rain storms) I've gotten reliable guidance. Great work by the LADPW! In the era of AI and computer bureaucracy, it's very nice to get good old fashioned dependable human customer service!
I hope you guys see my review. Keep up the good work!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to discontinue all Water and Electric at 149 East 101 Street I have the documentation the letter from Court I have a new owner thank you
I am the new owner at 149 East 101 Street Los Angeles California I like for all the electricity and wanted to be turned off at this time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscontinue lights gas water and Power. I am a new owner my name is Regina Taylor and I have some squatters in the house and I need to get them out because they are selling drugs in the house I have p
I have been the owner of this house and I have sweaters in the house that I like for all the power electricity the water and gas to be discontinued or cut off as soon as the people in the house are selling drugs out of this house and the power need to be turned off like ASAP in the house are selling drugs
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Verified ReviewerI need to disconnect Water and Power and Gas at 149 East 101 Street I just bought the place and I have some Riff Raff in the place can get them to move I send you documentation and I want to know how
149 East 101 Street Los Angeles California I need the discontinue the gas and water electricity I am the new owner and I need people that's living there to move out they have no reason to be there they are Riff Raff and I send a documentation that I need the electricity and gas and water turned off where do I go from now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
LA DWP And it’s employees are completely unethical and inhumane
Following the death of my father, the LADWP disconnected services. Despite my attempts to gather information and resolve multiple issues while lacking the knowledge and resources to fully grasp the complexity of the situation at hand, I am 2500 miles away from my home and my family and support.
LA DWP seems to think it is acceptable for me to be in a home with water or power. There is no water there is no life. And Customer Service reviews to help me resolve this issue or come to some sort of solution. Despite the fact they have acknowledged that my father is deceased, and he is the owner of the outstanding bill.
They have even put a lien on the estate and probate. I explained to the inspector Kelly Martinez the unique and complex circumstances of dealing with the aftermath of my fathers passing and the deliberate attempts of a woman who is trying to financially prosper through fraudulent activities on my fathers estate. I've been advised by several attorneys not to allow this woman access to my father's home, which is forcing me to stay in the home without utilities, local resources, support or family. I have tried to figure out who they are accountable to, and have talked to Customer Service numerous times.
Only need to get directed back to the inspector Kelly Martinez, who seems to have a grudge or vendetta towards this house my father or me because hes aggressive behavior. Yet, this inspector named Kelly Martinez refuses to put in writing that he will not allow services to be re-established in this home until an over $14,000 bill is paid. What am I supposed to do in this situation? Most customer service advocates that I spoke to you within the LA.
DWP has told me that their policy is outstanding bill of a deceased customer will not carry over to a new tenant or homeowner. But why is it that Im being held responsible and denied basic necessities to survive?. Why is it that policies and procedures differ when it comes to my situation? I cannot get any answers whatsoever.
The denial of access to the basic necessities needed to survive such as water, and electricity, the ability to keep my food, cold the ability to flush toilets or wash myself and the amount of stress, anxiety, and effort it is taking to simply survive while I am dealing with multiple other issues surrounding the death of my father is having a direct impact on my physical emotional and psychological health. I feel as if Kelly Martinez has bullied me.
I feel victimized and I feel violated. Its inhumane to deny these things for an animal let alone a human being.
Preferred solution: I would like to get an apology first and foremost I would like action taken against their employee that has left me feeling bullied and victimized, and I would like to know who to file a formal complaint with
User's recommendation: If at all possible, avoid using LEDWP
There computers are down.
I waited for 15 mins for the representative to tell me their system was down and to go online to put in a request. Everybody doesn't have a computer available for use. She said that they are busy on Mondays.
User's recommendation: Pray
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Meter Spotting
I requested a Meter Spot for my attached garage Conversion to ADU through LADWP online services on April 16th 2024.On that request I provided any information they needed.waited for more than days thinking everything is on the roll and they would contact and give me a schedule for meter spot.when I called customer service they said we sent an email on April26 asking plans and amount of KW needed, I didnt receive that email till May 31, I got the email, so I sent my contact information and whatever other informations like single family home and ADU location plan showing nearby power pole and vault and a schedule of power needed for ADU appliances in Kw as well on same day.I really appreciate if you consider my situation when my all electric work has been done by contractor and waiting for Meter Installation and LADBS inspection.
Thank you
Razmik Babakhani
Address 8100 Brownstone St,Sunland,CA91040
Phone # 818281****
Work request # 271****
Preferred solution: Meter Spot
User's recommendation: Sometimes emails won’t be received so they should call or leave messages
New York, New York
Bill issues
I need to speak to someone about my bill. My bill is too high.
Please call me. Thanks I dont know what else to say except that I need to speak to a professional about my bill.
San Pedro, California
Failed to pickup black waste container.
My waste containers were at the curb timely. When I returned home I saw that the black waste container had not been emptied.
I also notice that someone had parked in front of my house and their vehicle was very close to the black waste container. Im not sure if this is why they fail to collect my trash. There was no note on my can as to the reason for this failure.. I have no control over where or how people park their vehicles.
If this posed a problem, I wouldve expected the waste collector to exit the truck to move my can to a position where they could empty it.
Now I may be required to wait several days to have my waste can emptied that does not seem to be a fair process. I am very disappointed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer to my message
I didnt receive any answers to my question. I will send them again a message.
I am now living abroad, so it is impossible for me to go there in their office.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHigh bill
This isn't the first time I have received a high bill which I know is wrong. My bill usually comes out between $40-$45 but now it's $72!
In the past,when they have made this mistake,they have given me credit but why does this keep happening? Is the person reading "my" meter or isn't paying attention to the correct numbers? I'm just getting tired of these mistakes.
Please pay attention to avoid getting me all stressed out over someone else's mistakes. Thank you.
User's recommendation: Keep a record of your bills
Los Angeles, California
Billing
I was in a coma for 6 months and I lost my job and my will to live I fell behind on my bills because I was hospitalized for so long that I was not able to pay for my bills and my representative Mellisa was so kind and helpful to answer my questions I felt so grateful for her support I cried and she said that she would be able to help me out with the billing I appreciated her and her kindness she said she was going to help me with my bills I pray that she and her family is doing well and I will pray that she is a woman of her word and god bless her and her family for her support she truly deserves it and all of her family too may god bless her and words were so comforting that she brought tears to my eyes when I hung up I couldnt believe how beautiful she is and compassionate to save me this is a wonderful woman who has a beautiful heart and I hope that I can speak to her again soon I just cant wait to hear from her again and Im sure she will be able to help another person out like me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Customer Service
My issue is not resolved, because it still takes a long time to get through to speak with someone at DWP customer service
They need to hire more customer service reps. I was on hold for over 45 minutes
I was on hold with customer service for over 45 minutes. Thats too long. They need to hire more people
- I lost time which is more valuable than money
Preferred solution: I would like for DWP TO HIRE MORE PEOPLE TO WORK CUSTOMER SERVICE
Want to talk to Sherry regarding my bill
Hi Sherry
This is Milka Tolj
I have been very Ill hospitalized and was not able to make payments.
They found 2 Aneurysms in my body
One in the Braine and one between aorta and the heart
I am thinking to go have surgery in mean while I am willing to start making payments $100 starting January 1st 2024
Please try to understand my situation and let me know if you can have another contract starting January first
Thank you very much and I am very sorry that I have health problem.
Send me e mail or text message.
My phone number is
626731****
E mail: toljmilka@***o com
Thank you
Milka Tolj
About
LADWP stands for Los Angeles Department of Water and Power. David Wright is the General Manager of the company who runs LADWP with 6 other managing team members. Los Angeles Department of Water and Power employs close to 9000 associates. The LA based company collaborates with residential and commercial property owners as well as has b2b clients. LADWP was created in 1902 and has been the largest power and water utility in the country offering electricity and water to millions of businesses and families. Save Energy LA and Save the Drop are campaigns by LADWP aiming to encourage people to use energy and water more efficiently.
LADWP is ranked 122 out of 2515 in Utility category
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