LADWP
LADWP Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LADWP has 2.8 star rating based on 58 customer reviews. Consumers are mostly neutral.
41% of users would likely recommend LADWP to a friend or colleague.
- Rating Distribution
Pros: For the most part it works, Customer service, Dont have any.
Cons: Brush me off, Not transparent about where the money goes, Prices are high.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LADWP has 2.8 star rating based on 58 customer reviews. Consumers are mostly neutral.
41% of users would likely recommend LADWP to a friend or colleague.
- Rating Distribution
Pros: For the most part it works, Customer service, Dont have any.
Cons: Brush me off, Not transparent about where the money goes, Prices are high.Recent recommendations regarding this business are as follows: "Pray", "Sometimes emails won’t be received so they should call or leave messages", "Keep a record of your bills", "Don't know at this point I'm confused don't know what bill to pay and which one not to", "Stay on top your usage of water and power.".
Most users want LADWP to offer a solution to their issues.
Review authors value the most Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chula Vista, CaliforniaNeed to discontinue all Water and Electric at 149 East 101 Street I have the documentation the letter from Court I have a new owner thank you
I am the new owner at 149 East 101 Street Los Angeles California I like for all the electricity and wanted to be turned off at this time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chula Vista, CaliforniaDiscontinue lights gas water and Power. I am a new owner my name is Regina Taylor and I have some squatters in the house and I need to get them out because they are selling drugs in the house I have p
I have been the owner of this house and I have sweaters in the house that I like for all the power electricity the water and gas to be discontinued or cut off as soon as the people in the house are selling drugs out of this house and the power need to be turned off like ASAP in the house are selling drugs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chula Vista, CaliforniaI need to disconnect Water and Power and Gas at 149 East 101 Street I just bought the place and I have some Riff Raff in the place can get them to move I send you documentation and I want to know how
149 East 101 Street Los Angeles California I need the discontinue the gas and water electricity I am the new owner and I need people that's living there to move out they have no reason to be there they are Riff Raff and I send a documentation that I need the electricity and gas and water turned off where do I go from now
There computers are down.
I waited for 15 mins for the representative to tell me their system was down and to go online to put in a request. Everybody doesn't have a computer available for use. She said that they are busy on Mondays.
User's recommendation: Pray
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Meter Spotting
I requested a Meter Spot for my attached garage Conversion to ADU through LADWP online services on April 16th 2024.On that request I provided any information they needed.waited for more than days thinking everything is on the roll and they would contact and give me a schedule for meter spot.when I called customer service they said we sent an email on April26 asking plans and amount of KW needed, I didnt receive that email till May 31, I got the email, so I sent my contact information and whatever other informations like single family home and ADU location plan showing nearby power pole and vault and a schedule of power needed for ADU appliances in Kw as well on same day.I really appreciate if you consider my situation when my all electric work has been done by contractor and waiting for Meter Installation and LADBS inspection.
Thank you
Razmik Babakhani
Address 8100 Brownstone St,Sunland,CA91040
Phone # 818281****
Work request # 271****
Preferred solution: Meter Spot
User's recommendation: Sometimes emails won’t be received so they should call or leave messages
Bill issues
I need to speak to someone about my bill. My bill is too high.
Please call me. Thanks I dont know what else to say except that I need to speak to a professional about my bill.
Failed to pickup black waste container.
My waste containers were at the curb timely. When I returned home I saw that the black waste container had not been emptied.
I also notice that someone had parked in front of my house and their vehicle was very close to the black waste container. Im not sure if this is why they fail to collect my trash. There was no note on my can as to the reason for this failure.. I have no control over where or how people park their vehicles.
If this posed a problem, I wouldve expected the waste collector to exit the truck to move my can to a position where they could empty it.
Now I may be required to wait several days to have my waste can emptied that does not seem to be a fair process. I am very disappointed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer to my message
I didnt receive any answers to my question. I will send them again a message.
I am now living abroad, so it is impossible for me to go there in their office.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaHigh bill
This isn't the first time I have received a high bill which I know is wrong. My bill usually comes out between $40-$45 but now it's $72!
In the past,when they have made this mistake,they have given me credit but why does this keep happening? Is the person reading "my" meter or isn't paying attention to the correct numbers? I'm just getting tired of these mistakes.
Please pay attention to avoid getting me all stressed out over someone else's mistakes. Thank you.
User's recommendation: Keep a record of your bills
Billing
I was in a coma for 6 months and I lost my job and my will to live I fell behind on my bills because I was hospitalized for so long that I was not able to pay for my bills and my representative Mellisa was so kind and helpful to answer my questions I felt so grateful for her support I cried and she said that she would be able to help me out with the billing I appreciated her and her kindness she said she was going to help me with my bills I pray that she and her family is doing well and I will pray that she is a woman of her word and god bless her and her family for her support she truly deserves it and all of her family too may god bless her and words were so comforting that she brought tears to my eyes when I hung up I couldnt believe how beautiful she is and compassionate to save me this is a wonderful woman who has a beautiful heart and I hope that I can speak to her again soon I just cant wait to hear from her again and Im sure she will be able to help another person out like me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaCustomer Service
They need to hire more customer service reps. I was on hold for over 45 minutes
I was on hold with customer service for over 45 minutes. Thats too long. They need to hire more people
- I lost time which is more valuable than money
Preferred solution: I would like for DWP TO HIRE MORE PEOPLE TO WORK CUSTOMER SERVICE
Want to talk to Sherry regarding my bill
Hi Sherry
This is Milka Tolj
I have been very Ill hospitalized and was not able to make payments.
They found 2 Aneurysms in my body
One in the Braine and one between aorta and the heart
I am thinking to go have surgery in mean while I am willing to start making payments $100 starting January 1st 2024
Please try to understand my situation and let me know if you can have another contract starting January first
Thank you very much and I am very sorry that I have health problem.
Send me e mail or text message.
My phone number is
626731****
E mail: toljmilka@***o com
Thank you
Milka Tolj
Date of light pole replacement
My address is
20469 Celtic St., Chatsworth CA 91311
Last year in July a trash truck bumped into a light post on my front yard and a year being gone and the post has not being replaced
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppointments are B*LLSHIT!!
Zero stars if possible. Can these *** make it any harder to pay your bill by appointment?
If you call them they dont answer and claim to respond within 24 hours. You go to their website but its impossible to find the area to make appointments even using the site map! I *** hate endless runaround! Just as useless as ALL city run services and programs!!
I wish I could sit around and get paid to do NOTHING!
Like all city workers from housing services to construction workers. WHAT A JOKE!!!
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLife support equipment discount/EZ-Save
Hello my name is Alex F. I called This morning on the 25th of September and spoke to Steve from team 16.
I just want to say that I am unfortunately a disabled person and was slow in speech to answer back to Steve the representative. I want to note that he was simply amazing in the way he handled the call. He didn't rush me and was very understanding, and took the time to listen to my questions and gave me multiple answers to help me out with my situation. I know that a lot of times reps get bad raps but we have to understand it's not their fault all the time.
I followed up by speaking to Steve's supervisor Ivan who is equally nice. I asked him to please give Steve from team 16 the act lights that he deserves for being an outstanding representative of the DWP.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Providence, Rhode IslandElectric issues
Because of a meter mix up and to find out they're switched to the opposite apartment 340 for example is hooked to 342's meter so when I paid $340 account I was actually paying 342's account
User's recommendation: Don't know at this point I'm confused don't know what bill to pay and which one not to
About
LADWP stands for Los Angeles Department of Water and Power. David Wright is the General Manager of the company who runs LADWP with 6 other managing team members. Los Angeles Department of Water and Power employs close to 9000 associates. The LA based company collaborates with residential and commercial property owners as well as has b2b clients. LADWP was created in 1902 and has been the largest power and water utility in the country offering electricity and water to millions of businesses and families. Save Energy LA and Save the Drop are campaigns by LADWP aiming to encourage people to use energy and water more efficiently.
LADWP is ranked 102 out of 2135 in Utility category
Companies Similar to LADWP
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.